Payment FAQs

Important Information About Paying Your Invoice Online

  1. If you have an open invoice when you set up auto payment, you must pay the open invoice manually. Auto payments only happen on FUTURE invoices.
  2. When you are on the payment screen, you must select the payment method by clicking on it to highlight it. Then submit the payment. The next screen will give you a chance to review before final submittal.
  3. When setting up manual payment or auto payment, please log in to your account every so often to make sure everything is still running properly.
  4. Once an invoice has been submitted for payment, it will show as “Payment Pending” until the payment is posted.
  5. Payments made through your bank account take a week to process before they are posted to your account.
  6. If you submit credit card payment, it will add it to our credit card processing batch. We run the batch generally between noon and 3 PM. If you submit payment after this time, it will be picked up the next day.
  7. If you have any questions about online bill pay or need any help setting it up, please contact Donnetta Byrd at 210-341-8900 or e-mail your questions on our contact form (select Billing for subject)